Document: eventOS Organiser Terms of Service Version: 1.1 Last updated: 20 July 2026 Effective date: 20 July 2026
0. Parties and how to read these Terms
These Organiser Terms of Service (the "Terms") are a binding agreement between:
- DZND Limited, a company incorporated in the Federal Republic of Nigeria (RC 9483106), whose registered office is at 2 Ayika Close, Federal Housing Estate, 3-3, Onitsha, Anambra State, Nigeria ("DZND", "we", "us", "our"), which owns and operates the eventOS platform ("eventOS", the "Platform"); and
- you, the person or organisation that registers an organiser account, lists an event, or otherwise uses the Platform as an organiser ("you", "your", the "Organiser").
By creating an organiser account, listing an event, accepting these Terms in-product, or otherwise using the Platform as an organiser, you agree to these Terms. If you accept on behalf of a company or other organisation, you represent and warrant that you are authorised to bind that organisation, and "you" means that organisation.
If you do not agree to these Terms, you must not use the Platform.
1. Definitions
- "Attendee" — a person who buys or holds a ticket to your Event through the Platform.
- "Attendee Data" — personal data relating to Attendees that DZND processes through the Platform on your behalf.
- "Event" — an event you create, publish, or manage through the Platform.
- "Fees" — the Platform Fee and any other charges described in clause 3.
- "Paystack" — Paystack Payments Limited, the Central Bank of Nigeria ("CBN")-licensed payment service provider that processes payments and settlements for the Platform.
- "Proceeds" — amounts paid by Attendees for tickets to your Events, net of the Platform Fee and any Paystack charges.
- "Platform Fee" — the fee DZND charges as described in clause 3.3.
- "Subaccount" — your Paystack subaccount to which your Proceeds settle.
- "NDPA" — the Nigeria Data Protection Act 2023 and subsidiary instruments, including the NDPC General Application and Implementation Directive ("GAID").
- "FCCPA" — the Federal Competition and Consumer Protection Act 2018.
2. The Platform and our role
2.1 eventOS is event-lifecycle infrastructure. It lets you create and publish Events, sell tickets through hosted or embedded checkout, set ticket branding, configure split-payout settlement, check Attendees in (including offline via the door-staff app), sell at the gate, message your audience, and view analytics.
2.2 We are a technology provider, not the organiser or seller of your Events. eventOS is not an event organiser, promoter, ticket reseller, venue, merchant of record for your ticket sales, payment institution, deposit-taker, escrow agent, or party to the contract between you and your Attendees. We do not underwrite, guarantee, or assume responsibility for your Events.
2.3 No agency, partnership or joint venture. Nothing in these Terms creates a partnership, joint venture, agency, franchise, employment, or fiduciary relationship between you and DZND. Neither party may bind the other.
2.4 We may provide the Platform through affiliates, sub-processors and third- party providers (clause 12 and the Data Processing Addendum).
3. Payments, settlement, fees and taxes
3.1 Payment processor. All Attendee payments are processed by Paystack. Your acceptance of payments through the Platform is also subject to Paystack's own merchant terms, which you are responsible for reviewing and complying with. Paystack, not DZND, is the entity licensed to process and settle payments.
3.2 Settlement and no custody of funds. Proceeds settle directly to your Subaccount via Paystack split routing at the moment of each sale. DZND does not at any point hold, receive into its own accounts, control, custody, or transfer your Proceeds or your Attendees' payment funds. Settlement timing, holds, reserves, reversals and payout mechanics are determined by Paystack and its arrangements with you, not by DZND.
3.3 Platform Fee. eventOS charges a Platform Fee of 5% of each transaction, subject to a minimum of ₦150 per transaction, deducted automatically at the Paystack split layer before settlement. The Platform Fee is inclusive of any value added tax (VAT) chargeable on the Platform Fee itself. The applicable Fee is disclosed in your dashboard before you publish an Event and at checkout.
3.4 Who bears the Platform Fee (fee mode). For each Event you may choose whether the Platform Fee is absorbed by you (deducted from the ticket face value, so the Attendee pays the face value) or passed through to the Attendee (added on top of the face value at checkout, so you receive the full face value). Your selection is shown to the Attendee at checkout as part of the total. Where you choose pass-through, you acknowledge that the Attendee is charged the Platform Fee in addition to the ticket price, and you must not misdescribe this to Attendees.
3.5 Fee changes. We may change the Platform Fee or introduce new charges on at least thirty (30) days' notice by email or in-dashboard. Fee changes do not apply to Events already published at the time the change takes effect.
3.6 Bank-account verification. Before payout details are saved, the account name is verified against the bank record via Paystack. You are responsible for the accuracy and currency of the payout details you provide, and for keeping your Subaccount in good standing.
3.7 Taxes. You are solely responsible for determining, charging, collecting, reporting and remitting all taxes (including VAT, withholding tax, and any entertainment or state levies) arising from your Events and ticket sales, other than taxes on DZND's own Platform Fee. DZND does not provide tax advice. Where law requires DZND to withhold or report, you will provide the information we reasonably request.
3.8 Chargebacks and disputes. You bear the risk and cost of chargebacks, refunds, reversals and payment disputes relating to your Events, including any associated Paystack charges. We may recover, set off, or instruct the recovery of such amounts from your Proceeds or Subaccount in accordance with Paystack's mechanisms. See the Refund & Chargeback Policy.
4. Eligibility, account and security
4.1 You must be at least 18 years old and legally able to enter into binding contracts.
4.2 Identity verification (KYC). You must provide accurate registration and identity-verification information. KYC (including BVN/NIN verification) is performed by our verification partner Prembly. Organiser onboarding is also subject to sanctions screening. We may refuse, suspend, or terminate accounts that fail verification or screening, that we reasonably believe are fraudulent, or that present unacceptable legal or reputational risk.
4.3 Account security. You are responsible for safeguarding your credentials and for all activity under your account. We provide two-factor authentication (TOTP) and require it for sensitive actions (payout-split configuration, data export, refunds, and bank-account changes); you are encouraged to enable it for your account generally. Notify us without undue delay of any suspected unauthorised use.
4.4 Co-organisers and staff. If you grant access to co-organisers or door-staff, you are responsible for their use of the Platform and for revoking access when appropriate.
5. Your responsibilities as Organiser
5.1 You are the organiser and seller. The contract to attend an Event is between you and your Attendees. You are responsible for planning, delivering and running the Event as advertised, for honouring valid tickets, for health, safety and licensing at the Event, and for all Attendee-facing obligations.
5.2 Accurate listings. You must provide accurate, non-misleading Event listings, including date, time, venue, line-up, pricing, total price payable, age restrictions, entry conditions and all material terms. You must not list "ghost", speculative, or non-existent Events.
5.3 Refund and cancellation policy (FCCPA). You must publish a clear refund and cancellation policy for each Event and honour it, and you must comply with the FCCPA and applicable consumer-protection law. Where an Event is cancelled or materially changed, you are responsible for refunds to affected Attendees. See the Refund & Chargeback Policy.
5.4 Support and complaints. You must operate a reachable Attendee support channel and respond to Attendee complaints within fourteen (14) days.
5.5 Licences and permissions. You are responsible for obtaining all licences, permits, insurances, venue permissions, music/PRO licences and regulatory approvals required for your Event.
5.6 Compliance with the Acceptable Use Policy. Your use of the Platform is subject to that policy, which forms part of these Terms.
5.7 AI tools — you review, you publish, you are responsible. Where enabled, the Platform offers optional AI tools that can draft an event from a brief, generate marketing copy, and generate a post-event report from your own event statistics.
(a) AI output is a draft suggestion only. Nothing is published, sent or acted on automatically — you must review, correct and approve it first.
(b) You remain fully responsible for everything you publish or send, whether or not it was AI-assisted, including its accuracy, its compliance with law (advertising, consumer-protection and data-protection rules), and any third-party rights. Your warranties and indemnity in clause 11 apply to AI-assisted content exactly as they do to content you write yourself.
(c) AI output may be inaccurate, incomplete, or generic, and pricing or capacity suggestions are not commercial advice. Do not represent AI-generated copy as verified by DZND.
(d) What is sent to the AI provider. To generate a draft, we transmit your event details and aggregate event statistics to a third-party AI provider identified in the Sub-processor Register. Attendee-level personal data is not sent for these tools. AI providers are engaged on terms that prohibit training on your data. See the DPA clause 3.
(e) As between you and DZND, and to the extent such output is capable of ownership, DZND does not claim ownership of AI drafts generated for your Event; they are treated as your Organiser Content under clause 7. You acknowledge that AI output may not be unique and that similar output may be generated for others.
6. Prohibited events and conduct
You must not use eventOS to sell tickets to, promote, or facilitate anything that is: illegal under Nigerian law; fraudulent, deceptive, or a "ghost" event; involving weapons, ammunition, controlled or illegal substances, or counterfeit goods; promoting hatred, terrorism, violence, or unlawful discrimination; sexually exploitative or involving minors unlawfully; infringing third-party intellectual property; or in breach of Paystack's prohibited-and-restricted- business list. A fuller list is in the Acceptable Use Policy. We may remove listings, withhold or reverse settlement (via Paystack), and suspend or terminate accounts that breach this clause.
7. Content, intellectual property and attribution
7.1 Your content. You retain ownership of the content you upload (Event artwork, descriptions, logos). You grant DZND a worldwide, non-exclusive, royalty-free, sub-licensable licence to host, store, reproduce, adapt (for formatting/technical purposes) and display that content as needed to operate, secure, and promote the Platform and your Events on it. This licence ends when the content is removed, except for copies retained for legal, backup or audit purposes and for content already incorporated into issued tickets.
7.2 Your warranties on content. You represent and warrant that you own or have all rights necessary to upload and licence your content, and that it does not infringe third-party rights or breach the Acceptable Use Policy.
7.3 Our intellectual property. DZND and its licensors own all rights in the Platform, the eventOS name and marks, ticket templates, software, and documentation. Except for the limited licence to use the Platform under these Terms, no rights are granted to you.
7.4 Attribution ("Powered by eventOS"). Tickets, hosted ticket pages, embedded checkout, ticket emails and related surfaces carry a "Powered by eventOS" attribution and a QR-redirect mechanism that is technically integral to ticket admission. You must not remove, obscure, disable, or alter this attribution or the QR mechanism. Doing so is a material breach and may break ticket admission.
7.5 Feedback. If you give us feedback or suggestions, you grant us a perpetual, irrevocable, royalty-free licence to use it without obligation to you.
8. Data protection
8.1 Roles. In respect of Attendee Data collected through eventOS, you act as a data controller and DZND acts as your data processor to the extent it processes that data on your documented instructions, and as an independent controller for its own platform-security, fraud-prevention, KYC/sanctions, billing, aggregate-analytics and legal-compliance purposes. The processor terms, security measures and sub-processors are set out in the Data Processing Addendum ("DPA"), which forms part of these Terms and which you accept by accepting these Terms.
8.2 Your NDPA obligations. You must comply with the NDPA in your own use of Attendee Data, including maintaining a lawful basis for any marketing you send, providing your own privacy information to Attendees where required, honouring opt-outs, and registering with the NDPC where you are required to. eventOS provides audience-messaging tools with opt-out support; lawful use of those tools is your responsibility.
8.3 Instructions. Your use of the Platform's features constitutes your documented instructions to DZND to process Attendee Data to provide those features. Additional or different instructions must be agreed in writing and may attract charges if they require material engineering effort.
9. Service availability and changes
9.1 We aim for high availability but do not guarantee uninterrupted or error-free service and provide no specific uptime commitment under these Terms unless separately agreed in writing.
9.2 We may modify, add, or discontinue features, with notice where reasonably practicable. Scheduled maintenance and third-party provider outages (including Paystack, Supabase, Cloudflare, Upstash, Resend and others) may affect availability. We are not liable for unavailability caused by such providers or by events outside our reasonable control (clause 17).
10. Suspension and termination
10.1 By us. We may suspend or terminate your account or any Event listing, immediately where necessary, for: breach of these Terms, the Acceptable Use Policy, or applicable law; failure of KYC or sanctions screening; suspected fraud or chargeback abuse; a lawful or regulatory requirement; or a material risk to Attendees, third parties, Paystack, or the Platform. Where practicable and lawful, we will give notice and an opportunity to cure.
10.2 By you. You may close your account at any time.
10.3 Effect of termination. Termination does not affect: tickets already sold for Events not yet held, which you must still honour or refund; accrued Fees; settlement already effected by Paystack; record-retention obligations; or any clause which by its nature should survive (including clauses 3.7–3.8, 7, 8, 11, 14, 15, 16, 18–21). We may retain and continue to process data as required by law and the DPA.
11. Warranties and your indemnity
11.1 Your warranties. You represent and warrant, on a continuing basis, that: you have authority to enter into these Terms; your Events, content and conduct comply with these Terms and applicable law; your KYC and payout information is true; and you will not use the Platform to defraud Attendees or evade Fees.
11.2 Indemnity. You will defend, indemnify and hold harmless DZND, its affiliates, and their directors, officers, employees and agents from and against any third-party claim, demand, action, loss, liability, damage, fine, penalty, cost or expense (including reasonable legal fees) arising out of or relating to: (a) your Events and their delivery or non-delivery; (b) your content; (c) your breach of these Terms, the Acceptable Use Policy, or the DPA; (d) your breach of applicable law (including consumer-protection, data-protection, tax, and licensing law); (e) any dispute between you and an Attendee, venue, performer, or third party; and (f) chargebacks, refunds and payment disputes relating to your Events. This indemnity survives termination.
12. Third-party providers
You acknowledge that the Platform depends on third-party providers (including those listed in the Sub-processor Register) and that your use of certain features is also subject to those providers' terms (particularly Paystack's merchant terms). DZND is not responsible for the acts, omissions, availability, or terms of third-party providers, except as expressly set out in the DPA.
13. Confidentiality
Each party will protect the other's non-public information disclosed in connection with these Terms, use it only to perform under these Terms, and not disclose it except to those who need it and are bound by confidentiality, or as required by law. This does not apply to information that is public through no breach, independently developed, or lawfully received from a third party.
14. Disclaimers
14.1 The Platform is provided "as is" and "as available". To the maximum extent permitted by law, DZND disclaims all implied warranties and conditions, including merchantability, satisfactory quality, fitness for a particular purpose, non-infringement, and any warranty arising from course of dealing or usage of trade.
14.2 DZND does not warrant that the Platform will be uninterrupted, timely, secure, or error-free, that defects will be corrected, or that ticket sales, attendance, or revenue will reach any level.
14.3 DZND is not responsible for the Events themselves, their delivery, cancellation, quality or safety, the conduct of Organisers, Attendees, venues or performers, or disputes between them.
14.4 AI features. Where enabled, AI-assisted features are provided "as is" and are not warranted to be accurate, complete, current, original or fit for any purpose. DZND does not warrant that AI output is free of errors or third-party rights, and gives no warranty as to the availability or continuity of any particular AI provider or model, which DZND may change, suspend or withdraw. AI features may be disabled at any time without notice. Reliance on AI output is at your own risk, and clause 5.7 governs your responsibility for it.
15. Limitation of liability
15.1 To the maximum extent permitted by law, DZND (including its affiliates and their personnel) will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for loss of profits, revenue, goodwill, anticipated savings, data, or business opportunity, however arising, even if advised of the possibility.
15.2 To the maximum extent permitted by law, DZND's total aggregate liability arising out of or relating to these Terms, the Platform, or any Event — whether in contract, tort (including negligence), statute or otherwise — is limited to the greater of (a) the total Platform Fees you paid to DZND in the three (3) months immediately preceding the event giving rise to the claim, and (b) ₦50,000.
15.3 The parties agree that the Fees reflect this allocation of risk, and that these limitations apply even if a limited remedy fails of its essential purpose.
15.4 What cannot be excluded. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under Nigerian law, including liability for fraud or fraudulent misrepresentation, for death or personal injury caused by negligence, statutory data-protection liability to data subjects, or non-excludable rights under the FCCPA. Where liability cannot be excluded but can be limited, it is limited to the maximum extent permitted.
16. Governing law, disputes and jurisdiction
16.1 These Terms, and any dispute or claim arising out of or in connection with them (including non-contractual disputes), are governed by the laws of the Federal Republic of Nigeria.
16.2 The parties will first attempt in good faith to resolve any dispute through negotiation. If unresolved within thirty (30) days, the dispute will be finally resolved by arbitration under the Arbitration and Mediation Act 2023, seated in Lagos, Nigeria, before a sole arbitrator, conducted in English. Judgment on the award may be entered in any court of competent jurisdiction. Nothing prevents either party from seeking urgent injunctive relief from the courts of Lagos State.
17. Force majeure
Neither party is liable for failure or delay caused by events beyond its reasonable control, including acts of God, epidemic or pandemic, war, civil unrest, terrorism, strikes, failure of utilities, telecommunications or internet, government action, or the failure or outage of third-party providers (including Paystack and hosting providers).
18. Changes to these Terms
We may update these Terms. We will notify material changes by email or in-dashboard at least fourteen (14) days before they take effect. Continued use after the effective date constitutes acceptance. If you do not agree, you must stop using the Platform before the change takes effect.
19. Assignment
You may not assign or transfer these Terms without our prior written consent. We may assign these Terms to an affiliate or in connection with a merger, acquisition, or sale of assets, on notice to you.
20. General
20.1 Entire agreement. These Terms, together with the DPA, Acceptable Use Policy, Refund & Chargeback Policy, Privacy Notice and any order or plan terms you accept, are the entire agreement between the parties on their subject matter and supersede prior understandings.
20.2 Severability. If any provision is held unenforceable, the rest remains in effect and the unenforceable provision is modified to the minimum extent necessary.
20.3 No waiver. Failure to enforce a provision is not a waiver.
20.4 Notices. We may give notice by email to your account address or in-dashboard. You may give notice to us at legal@dznd.studio and, for formal notices, to our registered office.
20.5 Order of precedence. If there is a conflict, the DPA prevails on data- protection matters; otherwise these Terms prevail over the other policies unless a policy expressly states otherwise.
21. Contact
DZND Limited (RC 9483106) — operator of eventOS Registered office: 2 Ayika Close, Federal Housing Estate, 3-3, Onitsha, Anambra State, Nigeria General: hello@dznd.studio · Legal: legal@dznd.studio · Privacy: privacy@dznd.studio
© 2026 DZND Limited. eventOS is a product of DZND Limited (RC 9483106).
Supplemental clarifications — 14 August 2026
The following clauses clarify newer EventOS workflows without replacing the Organiser Terms above.
Headless API, webhooks and organiser-controlled frontends
Where your plan or account enables APIs, webhooks, embedded checkout or another approved integration, you may use EventOS as headless event infrastructure behind a website, app or customer experience that you control. You remain responsible for that frontend, its content, security, accessibility, consumer disclosures, privacy notices and compliance with applicable law. You must keep API keys, webhook signing secrets and other server credentials confidential, use only the scopes required for the integration, rotate or revoke credentials after suspected compromise, and must not expose secret credentials in browser code, mobile application bundles or public repositories.
EventOS remains authoritative for supported server-side ticket, payment, admission and settlement state. Your integration must not represent an unverified client-side assumption as a confirmed payment, valid ticket, successful refund, completed scan or completed settlement. Webhook consumers must verify signatures where provided and should process deliveries idempotently.
Payout splits are the organiser-facing allocation record
Where more than one person or organisation should receive a share of Event Proceeds, use Payout splits to define the recipients and allocation. This includes a promoter, collaborator, venue, production partner or other approved recipient where the commercial arrangement requires them to receive a share of settlement. You are responsible for having authority to add each recipient, for the accuracy of recipient details and allocations, and for resolving your underlying commercial agreement with each recipient. EventOS may continue to record referral or acquisition attribution for reporting, but organiser-facing settlement allocation is governed by the configured payout split rather than a separate promoter-commission schedule.
Offline admission
Offline-capable scanning is designed to keep admission operating through temporary connectivity loss when a usable manifest has already been made available to the authorised device. Offline scanning does not make refunds, payout changes, account changes or other high-value mutations available offline. You are responsible for ensuring door staff reconnect and sync queued scan results as soon as reasonably practicable so EventOS can reconcile duplicate, transferred, cancelled or otherwise conflicting ticket state.